Refund Policy

At Wool Soft House, we take great care to ensure every product is crafted and delivered with intention. Because of the nature of our wellness products, we do not accept returns or exchanges once an order has been placed.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your email address]. Include your order number and a photo of the issue, and our team will work quickly to make it right with either a replacement or a refund.

Refunds, when approved, will be processed within 5 to 7 business days and credited back to your original method of payment.

We are here to support you, and our customer care team typically responds within 24 to 48 business hours. For any questions regarding your order or this policy, please reach out to us at [your email address].

Thank you for choosing Wool Soft House and allowing us to be part of your wellness journey.