Shipping Policy

At Wool Soft House, we are committed to providing fast, reliable, and affordable shipping for all our customers in the United Kingdom and the United States. Once an order is placed, it is typically processed within 1 to 3 business days. Orders submitted on weekends or public holidays will begin processing on the next working day.

Our standard shipping takes approximately 7 to 15 business days. Please note that these are estimated delivery times and may vary slightly due to factors such as postal delays, customs clearance, or peak seasons.

Shipping is a flat rate of $4 for all UK orders and $5 for all US orders. At this time, we do not offer free shipping thresholds.

Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor your parcel’s journey in real time. If you are ordering from outside the UK or the US, please be aware that Wool Soft House is not responsible for any customs duties, taxes, or import charges that may apply. These are the responsibility of the buyer.

In the rare case that your order is delayed or appears to be lost, please contact our customer support team at [your email address], and we will be happy to assist you. We aim to respond to all inquiries within 24 to 48 business hours.

Thank you for shopping with Wool Soft House. Your satisfaction is our priority.