TERMS AND CONDITIONS

Welcome to WoolSoftHouse Limited. By accessing and using our website (www.woolsofthouse.com) or making a purchase, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

WoolSoftHouse Limited reserves the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website following any changes signifies your acceptance of those changes.

All content on our website, including text, images, logos, and product descriptions, is the intellectual property of WoolSoftHouse Limited or its suppliers and may not be copied, reproduced, or used without written permission. We strive to ensure all product descriptions, prices, and images are accurate, but we do not guarantee that all content is free from errors or omissions.

By placing an order, you agree that all information provided is accurate and complete. Once an order is confirmed, it cannot be modified or cancelled unless specifically approved by our team. We reserve the right to refuse or cancel orders at our discretion, including those that appear to be fraudulent or violate our terms.

All prices are listed in GBP (£) or USD ($), depending on your location, and include VAT where applicable. Shipping costs and delivery timelines are clearly outlined during the checkout process. Customers are responsible for providing accurate shipping information. WoolSoftHouse Limited is not responsible for delays or losses caused by incorrect delivery details or third-party couriers.

Returns and exchanges are accepted in accordance with our Return Policy. Refunds will be processed back to the original payment method once the returned items have been received and inspected. Please review our Return Policy for full details.

To the fullest extent permitted by law, WoolSoftHouse Limited shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. We make no warranties or guarantees, express or implied, regarding the performance, quality, or suitability of our products beyond those required by consumer protection laws.

By using our website, you also agree to our Privacy Policy, which governs how we collect, use, and protect your personal information.

If you have any questions about these Terms & Conditions, please contact us at jnicol10@yahoo.com. We’re here to help and want to ensure your experience with WoolSoftHouse Limited is safe, clear, and enjoyable.